FAQ
1. How quickly do your operators pick up my calls?
Operator Answering Service has some of the fastest operators in the nation. Our last records show that our operators answer your calls in 5.5 seconds or less. That’s about three rings from your caller’s standpoint!
2. Hundreds of people call my business everyday. How do I know you have enough people to answer my calls?
Operator Answering Service can handle your high call volumes! We have over 500 seats available for operators through our headquarters and subsidiary locations, guaranteeing that you have the professional people you need to answer your calls.
3. How are your operators overseen?
At Operator Answering Service, we have talented supervisors to monitor our operators around the clock. For every four operators at each shift, there’s a supervisor managing them for quality control.
4. I don’t want any unexpected charges. Do you have any hidden costs?
We don’t want you to be surprised by high charges. That’s why we publish our Operator Answering Service rates clearly. Ask a representative, and you’ll find we never double bill you or charge extra for a call.
5. How do you guarantee my callers’ credit card and banking info is safe?
Operator Answering Service prevents credit card fraud and identity theft by being thoroughly PCI certified through SecurityMetrics. We’ve passed intense system-wide vulnerability scans, and we continue to receive quarterly vulnerability scans to renew our certification.
6. How do you protect patient confidentiality?
Operator Answering Service guarantees that your patients’ privacy is safe: all operators are trained in HIPAA compliancy procedures and handle sensitive information accordingly. We also encrypt patient information for maximum security.
7. What happens if your phone systems stop functioning?
Operator Answering Service has back up servers, software, and generators to guarantee we always keep working for you. But if a crisis should occur, your calls are automatically transferred to one of our satellite locations.
8. Do I have to stay with you long-term?
Other call centers have you sign contracts for a year or more! But Operator Answering Service only requires a 3 month commitment. After that, it’s your choice to remain with us or cancel.